Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") governs the collection, processing, storage, and protection of personal information by 20jili (the "Company," "we," "us," or "our") in connection with all services provided through our website at 20jili.cam, mobile applications, and related platforms (collectively, the "Services"). This Policy applies to all users, visitors, and players (collectively, "you" or "your") who access or interact with 20jili Services regardless of whether you have created an account or are merely browsing our platform. By accessing, using, or registering for 20jili Services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy.

We are committed to compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, which governs the protection of personal information in the Philippines. 20jili implements industry-standard security measures, technical safeguards, and operational procedures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This Policy is designed to provide clear and transparent information about what data we collect, why we collect it, how we use it, who we share it with, how long we retain it, and what rights you have regarding your personal information. We encourage all users to review this Policy carefully and contact our Data Protection Officer if you have questions or concerns about how your information is handled.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a 20jili account or use our Services, we collect personal information that you voluntarily provide to us through registration forms, account settings, customer support communications, verification processes, and other interactions with our platform. The personal information we collect includes but is not limited to:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, citizenship, and gender for age verification and compliance purposes;
• Contact Information: Residential address including street, barangay, city or municipality, province, and postal code; mobile phone number for SMS verification and account security; email address for account communications and notifications;
• Account Credentials: Username, password (stored in encrypted format), security questions and answers, and authentication tokens for account access and security;
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, cryptocurrency wallet addresses, transaction history, deposit and withdrawal records, and payment preferences;
• Verification Documents: Copies of government-issued identification documents such as Philippine passport, driver's license, UMID, national ID, or postal ID; utility bills or bank statements for address verification; selfie photographs holding identification for enhanced security verification;
• Communications: Content of messages sent through live chat, email correspondence with customer support, feedback forms, surveys, and any other communications you initiate with 20jili.

2.2 Information Collected Automatically

In addition to information you provide directly, we automatically collect certain technical and usage information when you access or use 20jili Services through various technologies including cookies, web beacons, server logs, and analytics tools. This automatically collected information includes:

• Device Information: Type of device used (mobile phone, tablet, desktop computer), operating system and version (iOS, Android, Windows, macOS), browser type and version (Chrome, Safari, Firefox), screen resolution, device identifiers, and hardware specifications;
• Connection Information: Internet Protocol (IP) address, Internet Service Provider (ISP), connection type (mobile data or Wi-Fi), approximate geographic location derived from IP address to city or province level;
• Usage Data: Pages visited on our website, games played, bets placed, time spent on each page or game, click patterns, navigation paths, search queries entered, features used, dates and times of access, referring and exit pages;
• Transaction Data: Details of deposits, withdrawals, wagers, wins, losses, bonus claims, and all financial transactions conducted through your account;
• Gaming Activity: Detailed logs of all gameplay including games selected, bet amounts, game outcomes, session duration, frequency of play, and betting patterns for responsible gaming monitoring and fraud prevention.

2.3 Information from Third Parties

We may receive personal information about you from third-party sources including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention databases, affiliate partners who referred you to 20jili, and publicly available sources. This information is used to verify your identity, prevent fraud, comply with regulatory requirements, and enhance our services. All third parties who provide information to us are required to do so in accordance with applicable data protection laws.

3. How We Use Your Information

20jili uses the personal information we collect for the following lawful purposes that are necessary to provide and improve our Services, comply with legal obligations, protect our legitimate business interests, and fulfill our contractual obligations to you:

• Account Management: Creating and maintaining your account, authenticating your identity, processing registration, managing your profile settings, and providing secure access to 20jili Services;
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions; verifying payment methods; preventing payment fraud; maintaining accurate transaction records; and reconciling account balances;
• Service Delivery: Enabling you to play casino games, place sports bets, claim bonuses, participate in promotions, access customer support, and use all features and functionalities of our platform;
• Verification and Compliance: Verifying your age to ensure compliance with 21+ age restrictions; confirming your identity and address; conducting Know Your Customer (KYC) checks; complying with anti-money laundering (AML) regulations; meeting legal and regulatory obligations including reporting requirements;
• Fraud Prevention and Security: Detecting and preventing fraudulent activities, unauthorized access, bonus abuse, multiple accounts, collusion, and other prohibited activities; investigating suspicious transactions; protecting the security and integrity of our platform;
• Responsible Gaming: Monitoring gaming behavior for signs of problem gambling; implementing deposit limits, loss limits, and self-exclusion measures; providing responsible gaming tools and resources; intervening when concerning patterns emerge;
• Customer Support: Responding to inquiries, complaints, and support requests; resolving disputes; providing technical assistance; communicating updates about your account or transactions;
• Marketing Communications: Sending promotional offers, bonus announcements, newsletters, and marketing messages (only with your consent, and you may opt out at any time); personalizing offers based on your gaming preferences;
• Platform Improvement: Analyzing usage patterns to improve user experience; developing new features and games; optimizing platform performance; conducting research and analytics to enhance our Services;
• Legal Obligations: Responding to lawful requests from government authorities, law enforcement, courts, or regulators; complying with subpoenas, court orders, or legal processes; enforcing our Terms and Conditions; protecting our legal rights.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act and international data protection standards, we process your personal information based on the following legal grounds: (1) Contractual Necessity – processing is necessary to fulfill our contract with you and provide the Services you requested when you created an account; (2) Legal Obligation – processing is required to comply with Philippine laws including anti-money laundering regulations, tax laws, age verification requirements, and gaming regulations; (3) Legitimate Interests – processing is necessary for our legitimate business interests such as fraud prevention, security, platform improvement, and business operations, provided these interests do not override your fundamental rights; (4) Consent – you have provided explicit consent for specific processing activities such as receiving marketing communications, which you may withdraw at any time without affecting other processing activities.

5. Information Sharing and Disclosure

20jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your personal information with trusted third parties in the following circumstances:

• Service Providers: Payment processors (GCash, PayMaya, banks), identity verification services, cloud hosting providers, customer support platforms, email service providers, and other vendors who provide technical, operational, or administrative services on our behalf under strict confidentiality obligations;
• Game Providers: Software developers and game studios whose games are available on 20jili, to enable gameplay, calculate outcomes, and maintain game integrity;
• Regulatory Authorities: Philippine government agencies including the Anti-Money Laundering Council (AMLC), gaming regulators, tax authorities, and other government bodies when required by law or when we reasonably believe disclosure is necessary to comply with legal obligations;
• Law Enforcement: Police, prosecutors, courts, or other law enforcement agencies in response to lawful requests, court orders, subpoenas, or when necessary to investigate suspected criminal activity;
• Fraud Prevention Services: Third-party fraud detection and prevention services, identity verification databases, and security partners to protect against fraudulent activities;
• Business Transfers: In the event of a merger, acquisition, corporate reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity, provided they agree to protect your information consistent with this Privacy Policy;
• Professional Advisors: Lawyers, accountants, auditors, and other professional advisors who require access to personal information to provide services to 20jili under confidentiality obligations.

All third parties with whom we share your personal information are required to maintain appropriate security measures, process data only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on our service providers and include data protection provisions in all relevant contracts.

6. Data Security

20jili implements robust technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, or loss. Our security infrastructure includes industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that sensitive information such as passwords and payment details are encrypted during transmission. All personal data stored in our databases is encrypted using advanced encryption standards (AES-256), and access to personal information is restricted on a need-to-know basis with multi-factor authentication required for all administrative access. We maintain comprehensive access control policies, conduct regular security audits and vulnerability assessments, implement intrusion detection and prevention systems, maintain secure backup systems with disaster recovery protocols, and train our employees on data protection best practices and confidentiality obligations.

Despite our best efforts, no method of electronic transmission or storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account. We recommend using strong, unique passwords, enabling two-factor authentication where available, logging out after each session, and avoiding accessing your account from public or shared devices.

7. Data Retention

20jili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain business records. Specifically, we retain account information and transaction records for a minimum of five (5) years following account closure as required by Philippine anti-money laundering laws and tax regulations. Identity verification documents are retained for the same period to demonstrate compliance with age verification and KYC requirements. Gaming activity logs and betting records are retained for seven (7) years for audit purposes and dispute resolution. Marketing communications data is retained until you withdraw consent or request deletion. Customer support communications are retained for three (3) years to maintain service quality and resolve future inquiries.

After the applicable retention period expires, we will securely delete or anonymize your personal information so that it can no longer identify you. Anonymized data that cannot be used to identify you may be retained indefinitely for statistical analysis, research, and business intelligence purposes. If you request deletion of your personal information, we will comply with your request to the extent legally permissible, but we may retain certain information where required by law or necessary for legitimate business purposes such as fraud prevention.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information held by 20jili:

• Right to Access: You may request access to the personal information we hold about you, including confirmation of what data we process, the purposes of processing, categories of recipients, and retention periods;
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings;
• Right to Erasure: You may request deletion of your personal information in certain circumstances, subject to legal retention requirements and legitimate business needs;
• Right to Object: You may object to processing of your personal information for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format and request transmission to another service provider where technically feasible;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal;
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission of the Philippines if you believe we have violated your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12 of this Policy. We will respond to your request within thirty (30) days and may require verification of your identity before processing certain requests. Please note that some requests may be subject to limitations based on legal obligations or legitimate business interests.

9. Cookies and Tracking Technologies

20jili uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our platform, remember your preferences, understand how you use our Services, and deliver personalized content. Cookies are small text files stored on your device that allow websites to recognize your browser and capture certain information. We use the following types of cookies: Essential Cookies that are necessary for the website to function and cannot be disabled, including session cookies that authenticate your login and maintain security; Functional Cookies that remember your preferences such as language selection, game favorites, and display settings; Analytics Cookies that collect aggregated information about how visitors use our website, helping us improve functionality and user experience; Marketing Cookies that track your browsing activity to deliver relevant advertisements and promotional offers based on your interests.

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive warnings before cookies are stored. However, disabling essential cookies may affect the functionality of 20jili Services and prevent you from accessing certain features. For more information about cookies and how to manage them, please visit our Cookie Policy or adjust your browser settings.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment processors, social media platforms, or other external services that are not operated by 20jili. This Privacy Policy applies only to information collected by 20jili through our Services. When you click on third-party links or interact with external services, you will be subject to the privacy policies and terms of those third parties. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information to them. The inclusion of links to third-party sites does not imply endorsement or affiliation with those sites.

11. Children's Privacy

20jili Services are intended exclusively for adults aged 21 years and older. We do not knowingly collect, process, or solicit personal information from individuals under the age of 21. Our Terms and Conditions explicitly prohibit minors from creating accounts, depositing funds, or participating in any gaming activities on our platform. If we become aware that we have collected personal information from a person under 21 years of age, we will take immediate steps to delete that information and permanently close the associated account. Parents or guardians who believe that a minor has provided personal information to 20jili should contact our Data Protection Officer immediately so we can take appropriate action.

12. Changes to This Privacy Policy

20jili reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, business operations, or technological developments. When we make material changes to this Policy, we will notify you by posting the updated version on our website with a revised "Last Updated" date, sending an email notification to your registered email address, or displaying a prominent notice on our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of 20jili Services following the posting of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree to the revised terms, you must discontinue use of our Services and may request account closure.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data protection practices, please contact our Data Protection Officer through the following channels: